Privacy Policy

Royal Chance Enterprises Pty Ltd ("Royal Chance," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy applies to information we collect:

• On our website (royalchancelottery.com.au)
• Through our mobile applications
• Via email, text, and other electronic communications
• When you interact with our advertising and applications on third-party websites and services

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, date of birth, phone number, and residential address.
• Identity Verification Information: To comply with regulatory requirements, we may collect government-issued identification numbers, copies of identification documents, and other verification information.
• Financial Information: When you make purchases or claim prizes, we collect payment information, including credit card numbers, bank account details, and billing addresses.
• Communications: Information you provide when you contact our customer service, respond to surveys, or otherwise communicate with us.
• Profile Information: Preferences, interests, and other profile information you choose to provide.

2.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Device Information: Information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
• Log Information: Information about your use of our Services, including access times, pages viewed, IP address, browser type, language preferences, and the page you visited before navigating to our Services.
• Location Information: Information about your location, which may be determined through your IP address or other means.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see Section 5 for more details).
• Transaction Information: Records of purchases, lottery entries, and prize claims.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Identity verification services
• Credit reporting agencies
• Payment processors
• Marketing partners
• Public databases

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations, receipts, and prize notifications
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• Monitor and analyze trends, usage, and activities in connection with our Services
• Personalize and improve your experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of our users and others
• Facilitate contests, sweepstakes, and promotions and process and deliver prizes
• Respond to your inquiries and provide customer support
• Develop new products and services

3.1 Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary to provide the services you have requested or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and marketing our products.
• Compliance with Legal Obligations: Processing is necessary to comply with our legal obligations, such as maintaining records for tax purposes or verifying your identity.
• Consent: In some cases, we process your data based on your consent, which you can withdraw at any time.

We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

• Payment processors
• Identity verification services
• Cloud hosting providers
• Customer support services
• Analytics providers
• Marketing and advertising partners

4.2 For Legal Reasons

We may disclose your information if we believe that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service and other agreements
• Detect, investigate, and prevent fraud, security breaches, or other potentially illegal or prohibited activities
• Protect the rights, property, or safety of Royal Chance, our users, or others

4.3 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for various purposes, including marketing, analytics, and improving our Services.

5.1 What Are Cookies

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

5.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

5.3 Other Tracking Technologies

In addition to cookies, we may use other tracking technologies, such as web beacons, pixels, and local storage, to collect information about your browsing activities over time and across different websites.

5.4 Your Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive information
• Secure Sockets Layer (SSL) technology to secure our websites
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular backups of data
• Employee training on data security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information
• Whether we can achieve those purposes through other means
• The applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8.1 Account Information

You can review and update your account information by logging into your account. If you would like to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

8.2 Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8.3 Your Legal Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may have the right to request access to your personal information.
• Right to Rectification: You may have the right to request correction of inaccurate personal information.
• Right to Erasure: You may have the right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: You may have the right to request restriction of processing of your personal information.
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You may have the right to object to processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in Section 12. Please note that these rights may be limited in some circumstances by local law requirements.

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information of a child under 18, we will take steps to delete such information as soon as possible. If you believe that we might have any information from or about a child under 18, please contact us.

We are based in Australia and process information on servers located in Australia and other countries. Your personal information may be transferred to, stored, and processed in a country different from your country of residence, including countries outside the European Economic Area (EEA) or the United Kingdom.

When we transfer personal information outside of the EEA or the UK, we take steps to ensure that your information receives an adequate level of protection, including by:

• Relying on adequacy decisions by the European Commission or UK authorities
• Using standard contractual clauses approved by the European Commission or UK authorities
• Implementing appropriate supplementary measures where necessary

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Services prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer
Royal Chance Enterprises Pty Ltd
Level 32, 200 George Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8046 6553

For users in the European Union, please note that our EU representative can be contacted at [email protected].